Frequently Asked Questions

Monthly UpCell Rewards Membership:
All R45 debit orders / stop orders are scheduled to go off automatically on the 1st of each month from the account linked to the card used to register If ...
Tue, 7 Apr, 2020 at 11:49 AM
Who is UpCell Mobile?
UpCell Mobile is a Mobile Virtual Network Operator (MVNO) and is South Africa’s freshest cellular service provider. We are backed by MTN’s network infrastru...
Tue, 6 Oct, 2020 at 8:52 AM
What do I do if I have forgotten my password?
Click on the ‘Lost your password’ link at the bottom of your login screen You will be directed to a page where you are able to enter your username or emai...
Tue, 7 Apr, 2020 at 11:42 AM
What are the USSD Codes?
Dial *140# to convert Airtime to Data and check balances Dial 144 to setup your voice mail Dial *111*cell number# to send a please call me
Tue, 7 Apr, 2020 at 11:46 AM
Can I purchase more than one SIM card on my profile?
Yes, you may purchase as many SIM cards as you wish. You will also receive all the “free money” generated by purchases from these SIM cards on your account ...
Sat, 25 Apr, 2020 at 3:09 PM
What if I want to cancel?
Simply send an email to telling us why you want to cancel and we will ensure that your subscription is cancelled and that you are no longe...
Sat, 25 Apr, 2020 at 3:13 PM
How do I contact you if something is wrong, or if I have a question?
Visit our Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need...
Sat, 25 Apr, 2020 at 3:24 PM